2025 ITIL ITIL-4-FOUNDATION: ITIL 4 FOUNDATION EXAM ACCURATE EXAM PRACTICE

2025 ITIL ITIL-4-Foundation: ITIL 4 Foundation Exam Accurate Exam Practice

2025 ITIL ITIL-4-Foundation: ITIL 4 Foundation Exam Accurate Exam Practice

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Tags: Exam ITIL-4-Foundation Practice, Exam ITIL-4-Foundation Bible, ITIL-4-Foundation Study Test, Valid Exam ITIL-4-Foundation Preparation, ITIL-4-Foundation Latest Braindumps Questions

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ITIL 4 Foundation certification exam is globally recognized and is highly valued by employers. It demonstrates the candidate's knowledge and understanding of the ITIL framework and their ability to apply it in real-world scenarios. ITIL 4 Foundation Exam certification is an excellent way for IT professionals to improve their career prospects and demonstrate their commitment to ongoing professional development.

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Exam ITIL-4-Foundation Bible | ITIL-4-Foundation Study Test

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ITIL 4 Foundation Exam Sample Questions (Q10-Q15):

NEW QUESTION # 10
What can be described as an operating model for the creating and management of products and services?

  • A. Governance
  • B. Guiding principles
  • C. Service value chain
  • D. Practices

Answer: C

Explanation:
Reference:
https://www.thinkhdi.com/library/supportworld/2019/evolution-itil-new-operating-model-itil-4.aspx


NEW QUESTION # 11
What is the difference between the 'incident management' and 'service desk' practices?

  • A. incident management resolves complex issues, service desk resolve simpler issues.
  • B. incident management resolves issues, service desk investigates the underlying causes of issues
  • C. Incident management restores service operation, service desk provides communication with users
  • D. incident management manages interruptions to service desk monitors achieved service quality

Answer: C

Explanation:
Explanation
A help desk is considered to be focused on break-fix (what ITIL calls incident management), whereas a service desk is there to assist with not only break-fix but also with service requests (requests for new services) and requests for information (such as "how do I do X?").
https://www.atlassian.com/itsm/service-request-management/help-desk-vs-service-desk-vs-itsm#:~:text=A%20h


NEW QUESTION # 12
Which is part of service provision?

  • A. The management of resources configured to deliver the service
  • B. The joint activities performed to ensure continual value co-creation
  • C. The grouping of one or more services based on one or more products
  • D. The management of resources needed to consume the service

Answer: A


NEW QUESTION # 13
Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?

  • A. Change
  • B. Event
  • C. Known error
  • D. Problem

Answer: D

Explanation:
ITIL defines a problem as a cause, or potential cause, of one or more incidents. A known error is a problem that has been analyzed but not resolved.
https://www.bmc.com/blogs/itil-problem-management/


NEW QUESTION # 14
Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

  • A. Change enablement
  • B. Service level management
  • C. Service desk
  • D. Continual improvement

Answer: B

Explanation:
The service level management practice defines, documents and manages the service levels of all the services and products. Service level management should provide the end to end visibility of all the organizational services. Service level management has to establish and provide the service views with service level target ensure meeting defined service levels by collecting, analyzing, storing and reporting all the defined target metrics of the services regularly (periodically) perform the service reviews and ensure the services meet the organization's needs continuously identify, capture, review & report the issues related to services, its performance against the defined service targets.
Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-management-practices-processes


NEW QUESTION # 15
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